Privacy Policy

1. Who We Are

Hampton Collection is a short-term self-catering rental business operating in Windermere (Morningside), Durban, KwaZulu-Natal, South Africa. Our properties are located at 11 Leighorne Place, 12 Leighorne Place, and 145 12th Avenue.

For purposes of POPIA, Hampton Collection acts as the Responsible Party for personal information collected through our website (hamptoncollection.co.za), booking systems, and direct communication channels.

Contact: [email protected] · +27 63 867 5561

2. What Information We Collect

We collect personal information only when you interact with us. This includes:

• Booking information: Full name, email address, phone number, check-in and check-out dates, number of guests, and payment details (processed securely via Paystack — we do not store card numbers).
• Communication data: Messages sent via WhatsApp, email, or our website, including the content of your enquiries.
• Identity verification: In some cases, we may request a copy of your ID or passport for security purposes.
• Usage data: Standard server logs including your IP address, browser type, and pages visited when you use our website. This is collected automatically.
• Reviews and feedback: Any reviews or feedback you voluntarily provide about your stay.

We do not collect sensitive personal information (such as race, health data, or financial history beyond what is necessary to process payment).

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your booking reservation
• To communicate with you before, during, and after your stay
• To process payments and issue invoices
• To comply with legal obligations (tax records, safety logs)
• To improve our services based on guest feedback
• To send you relevant offers or updates (only with your consent — you may opt out at any time)
• To investigate and resolve complaints or disputes

We will not use your information for any purpose incompatible with the reason it was collected without your prior consent.

4. Who We Share It With

We do not sell your personal information to third parties. We may share it with the following categories of service providers, solely to enable the services you've requested:

• Payment processors: Paystack (South Africa) processes card payments. Their privacy policy applies to payment data.
• Property management systems: Nightsbridge manages booking calendars and reservations on our behalf.
• Communication platforms: Meta (WhatsApp) facilitates our messaging. Their platform terms apply.
• Cloud hosting: Cloudflare hosts our website and API infrastructure.
• Legal authorities: Where required by law or court order.

All third parties are required to handle your data lawfully and confidentially.

5. How Long We Keep It

We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Booking records: Retained for 5 years for tax and legal compliance purposes.
• Communication records: Retained for 2 years after your last interaction with us.
• Website logs: Automatically deleted after 90 days.
• Marketing consent: Until you withdraw consent.

Once no longer required, personal information is securely deleted or anonymised.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that inaccurate information be corrected.
• Deletion: You may request deletion of your personal information, subject to our legal retention obligations.
• Objection: You may object to the processing of your information for direct marketing purposes.
• Complaint: You may lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 business days.

The Information Regulator (South Africa) can be reached at: [email protected]

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. These include:

• HTTPS encryption on all website pages
• Secure payment processing via Paystack (PCI DSS compliant)
• Access controls limiting who within our team can access guest information
• Regular review of our security practices

Despite these measures, no system is entirely secure. In the event of a data breach that is likely to result in harm to you, we will notify you and the Information Regulator as required by law.

8. Cookies

Our website uses cookies that are strictly necessary for the site to function (such as remembering your booking search preferences). We also use Microsoft Clarity, an analytics service that sets cookies and records anonymised session interactions — pages viewed, clicks, and scrolling — to help us understand how visitors use the site and improve it. Clarity masks text and form inputs by default. We do not use advertising cookies and we do not sell this data.

You can disable cookies in your browser settings, though this may affect how parts of the website function.

9. Third-Party Services

We use Microsoft Clarity for website analytics and session replay. Data it collects is processed by Microsoft in accordance with the Microsoft Privacy Statement.

Our website may contain links to third-party websites (such as Google Maps, social media platforms, or booking channels). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing your information with them.

10. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will always be available at hamptoncollection.co.za/privacy.html with a revised "last updated" date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us: